AEMLI Return & Refund Policy
AEMLI – Aesthetic, Elegance, Minimalistic, Luxurious Iconic ("AEMLI", "we", "our", or "us"), operated by Visko Textile Industries Private Limited, is committed to delivering a refined customer experience while maintaining clear and fair return and refund practices.
By placing an order with AEMLI, you acknowledge that you have read and agreed to the conditions set out in this Policy. This Policy shall be read together with the Terms and Conditions and other applicable guidelines available on the Website.
A product may be eligible for return or exchange only if ALL of the following conditions are satisfied:
The return request is initiated within the return window specified at the time of purchase or delivery.
The product remains unused, unwashed, and in its original condition without any signs of wear.
All original tags, packaging, and accompanying materials are intact and undamaged.
The product successfully passes quality inspection upon receipt by the Company.
Returns requested after the permitted period may not be accepted unless required under applicable law.
Certain items are not eligible for return or refund under any circumstances:
Customised, altered, or made-to-measure products tailored specifically for you
Items explicitly marked as Non-Returnable or purchased during clearance promotions
Products damaged after delivery due to misuse, improper handling, or normal wear and tear
The Company reserves the right to determine eligibility based on product condition and policy compliance.
To initiate a return, follow these steps through official channels only:
Reach out through official communication channels or submit a request through your registered account on the Website.
Where available, reverse pickup will be arranged through authorised logistics partners at no inconvenience to you.
In locations where pickup is unavailable, you may be required to ship the product to the designated address provided by the Company.
Products must be securely packed to prevent damage during transit. The Company is not responsible for damage from inadequate packaging.
Eligible products may be exchanged subject to stock availability. If the requested size, design, or replacement item is unavailable, the Company may offer a refund in accordance with this Policy.
Replacement dispatched subject to stock availability of requested size or design.
If the replacement item is out of stock, a refund will be offered per this Policy.
Requests not meeting eligibility conditions will be declined at the Company's discretion.
Exchange requests that do not meet eligibility conditions may be declined.
Refunds are processed only after the returned product is received and approved following inspection.
Shipping fees, handling charges, or logistics costs may be non-refundable unless the return arises from a verified defect or an error attributable to the Company.
All returned products are subject to inspection by the Company's quality team before any refund or exchange is processed.
Product meets all return criteria. Refund or exchange is processed accordingly.
Return request is declined and the item may be returned to the customer.
The Company's inspection decision shall be final, subject to applicable consumer protection laws.
Understanding the distinction between a cancellation and a return is important:
The Company reserves the right to cancel orders due to operational reasons, verification requirements, or suspected misuse, in accordance with applicable law.
Nothing in this Policy shall limit or restrict any statutory rights available to consumers under applicable Indian consumer protection laws.
In the event of any conflict between this Policy and mandatory legal provisions, the applicable law shall prevail to the extent required.
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